Returns
SERPENTVAULT sells handcrafted natural-material pieces under a clear final-sale standard. The policy is firm so product integrity, handmade variation, and buyer expectations are understood before checkout.
Refund-only requests are not accepted. This includes requests where the customer wants to keep the item while receiving a refund, change-of-mind claims, preference changes, gift mismatch, sizing choices made against the guide, or personal expectation changes after order placement.
Because each piece is handmade from natural materials, all sales are final once the order is placed unless there is a verified quality issue, confirmed transit damage, or the wrong item was sent.
Eligible cases include a verified structural quality problem, confirmed damage caused in transit, or receiving an item that does not match the confirmed order. If one of these occurs, contact xiaodongchuhai005@outlook.com promptly with your order number, clear images, packaging photos when relevant, and a direct explanation of the issue.
If an issue is verified, SERPENTVAULT may offer repair guidance, replacement support, partial resolution, or another practical remedy based on the case. The brand does not approve automatic refunds without evidence and review.