Are the materials real?
Yes. SERPENTVAULT uses natural-pass serpent remains only. Each release is handcrafted in limited quantities and reviewed manually before shipping.
Support
Frequently Asked Questions
This page answers the most important SERPENTVAULT questions around authenticity, payment, shipping, final-sale policy, and care.
How does payment work?
Customers complete payment first. Orders are then checked for stock, size, and shipping details before dispatch.
How long does shipping take?
Orders are generally reviewed within 24 hours. Ready-to-ship pieces usually dispatch in 3 to 5 business days after review.
Can I request a refund only?
No. Refund-only requests and change-of-mind returns are not accepted. Handmade natural-material pieces are final sale unless there is a verified quality issue, confirmed transit damage, or the wrong item was sent.
How should I care for the bracelet?
Keep it dry, away from heat and strong sun, wear it after fragrance or lotion has dried, store it separately, and clean only with a dry soft cloth. Read the full bone care guide.
How can I contact support?
Email xiaodongchuhai005@outlook.com for private orders, sizing questions, collector requests, or post-purchase support.